"I went as instructed by an out ..."

About: The Royal London Hospital

(as the patient),

What I liked

I went as instructed by an out of hour GP. I am 8 mths pregnant and had a fall. I went to the ward at 8:30 i was hardly spoken to just instructed to sit and wait. I waited till 10:00 when i was given a urine pot then taken to sit further on a bed. After 30mins they stuck a heart monitoring machine and left for another hour! i was so appauled i asked for information the lack of communication was unbelievable. It wasnt even busy. I got no ecouragement, reasurrance or advice, I had to keep asking what am i waiting for. I am dreading having my baby there it seems like a really miserable team. I finally discharged myself thats how dreadful it was.

What could be improved

they need to be customer focused. Were not all baby machines and we dont automatically know the procedures in place. They was no care just felt like your tossed aside until they can be bothered to deal with you.

Anything else?

They all seem to walk like snails and fiddle around with papers. I am sorry if i sound rude but it really is that bad!

Story from NHS Choices

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