"My teenage daughter rejected by Minor Injuries clinic"

About: New Victoria Hospital / Minor injuries unit

(as a parent/guardian),

My daughter attended nurse led Minor Injuries' clinic of New Victoria Hospital Glasgow since I believed this to be the correct facility for her injury according to NHSGGC literature. She had a painful foot after recent athletics event and we suspected a stress fracture. The nurse in charge while teaching a nurse student stated that because the injury was not the product of an acute event (though it might have been due to running over rough ground) no examination would be performed and no x-ray would be taken. A lecture on exposure to radiation followed and my daughter and I were told to go to an A&E department if we were concerned. I specifically asked if the nurse would look at my daughter's foot but they declined to even look and we left without removal of her shoe and sock. A stress fracture was eventually diagnosed by podiatry and confirmed by x-ray.

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Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde

Dear not-telling

Thank you for taking the time to post on Patient Opinion. I am sorry to read about what happened recently with your daughter's care in the minor injuries unit at the New Victoria Hospital.

I would like to be able to provide you with feedback to the concerns that you have written about. So that I can do that for you and if your daughter is under the age of 16, please email me at Lisa.Ramsay@ggc.scot.nhs.uk with some of her personal details. However, if your daughter is over the age of 16 and due to patient confidentiality then please ask her to email me directly with some of her personal details.

I hope your daughter is now recovering well.

Best wishes

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