"Contact by letter"

About: West London Mental Health NHS Trust

(as the patient),

My GP referred me twice. Response was through two long letters. I have specifically said not to contact me by letter. I am dyslexic. I think this service is awful.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sara Kerry, Patient Experience Coordinator, Central Governance Team, West London Mental Health NHS Trust

Dear Hiker380

Thank you for taking the time to share your story, I apologise that you have been contacted by letter when you specifically asked not to be.

To ensure I can assist you in getting this error rectified please can you contact me via PALS on 0800 064 3330 or email pals@wlmht.nhs.uk

Many thanks

  • {{helpful}} of {{total()}} people think this response is helpful