"Always a high regard for the NHS and Crosshouse Hospital"

About: Crosshouse Hospital / Respiratory medicine

(as the patient),

My appointment was as an outpatient at the Respiratory Clinic. I checked in at the requested time and was asked to take a seat in the appropriate waiting area. After only a short wait, I was given a breathing test, which was carried out professionally by a pleasant nurse who was both obviously well experienced, and competent.

After that, I returned to the waiting area for only another short interval before being shown to the consulting room of Dr Hodkinson, who came in directly. Dr Hodkinson was, in my view, superb. Dr Hodkinson explained carefully and clearly the reasons for my examination, and proceeded to check my chest thoroughly. Dr Hodkinson's manner was calm, efficient and expert. After this the doctor took me through a CT scan I had had on an earlier visit to the hospital, explaining the results simply so that, as a layman, I could understand their significance. The appointment ended by prescribing a breathing device, and a follow-up appointment in three months.

I have always had a high regard for the NHS and for Crosshhouse Hospital. My experience yesterday served only to enhance and reinforce that high opinion. It was everything any patient could wish for - just first class all round.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear unkroy,

I will pass this on to the team, making sure that Dr Hodkinson sees this too. Your statement 'It was everything any patient could wish for - just first class all round' is one the team should be very proud of and something we should all aspire to. Thank you for taking the time to post this, it was a real pleasure reading your story.

Kind regards,

Eunice

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