"Horrendous experience prior to seeing consultant"
About: Northumbria Healthcare NHS Foundation Trust Northumbria Healthcare NHS Foundation Trust North Shields NE29 8NH
Having received a phonecall in Yorkshire at 1pm from my mum's care home, we travelled north. Her GP had referred her to the Northumbria a&e hospital. We were still waiting until after 10pm for an ambulance. The ambulance crew were wonderful and simply doing the call outs in the order as dictated to them. Having had basic obs and xray done immediately, we were then subjected to a wait of 4hours 30mins. As soon as the consultant gathered the history and examination was done, the care and investigations to give my mum some relief could not be faulted. Surely it was unacceptable for an 88year old woman to be subjected to a wait of at least 15 hours from a GP call out for some relief. Once the staff are on the case, they are wonderful. It's getting to that stage which is the problem.