"Treated like a number"

About: Sunderland Royal Hospital / Maternity

I'd had a bleed around 6 weeks and came to EPU for a scan. The consultant was great and I left feeling reassured however when I had a further bleed at 10 weeks I again was sent for a scan by A&E and on this occasion i was told my baby hadn't grown past 5.1mm. so I was in pieces. I was made to feel like I number. I was spoken to with little compassion with the 'matter of fact' patronising tone. And when the nurse was informing me of my options they spoke so fast while I was sobbing. They stopped to say 'aw I know, it's awful isn't it' with some kind of smirk! Then followed it up with 'can I carry on'. When they finished I just left. And that was that. I felt totally uncared for. If I have the chance to be pregnant again I will not use Sunderland hospital.

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Response from Sunderland Royal Hospital

Please accept our apologies for the delay in responding to your posting. We are extremely disappointed to read your comments and really would like to look into this in more detail. In order to do this we would need to obtain some additional information from you and therefore we would be extremely grateful if you could contact the Trust's Help and Advice Service either by email (helpandadviceservice@chsft.nhs.uk) or calling 0191 569 9855 or freephone 08005876513. Do please get in touch - it really is important we are able to help answer your questions.

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