"Poor response to potentially life-threatening..."

About: Sir Robert Peel Hospital

My daughter fell seriously ill whilst on a farm/house sit on Sunday September 11th 2016. She was so weak with vomiting and diarrhea that her boyfriend had to carry her to his car in order to take her to the nearest walk-in medical facility at the Sir Robert Peel Hospital, Tamworth. They both felt they were given very short shrift by the reception staff. and virtually told that they should not have come to the centre with a bug. Subsequently, three days later my daughter was admitted to hospital where she stayed for a week on a drip due to what turned out to be cryptosporidium. She received very little medical advice, empathy or treatment at Sir Robert Peel and so I would just want to register my concerned disappointment at the lack of good professional judgement afforded her at a time when she required decisive action and sound medical advice. They should have advised her to go straight to the nearest A&E for admission to hospital, something even a non-medical person would have judged to be an obvious next move. Very upsetting response and I strongly feel the relevant staff at SRP should be made aware of the suffering caused to my daughter due to their lack of professionalism.

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Responses

Response from Sir Robert Peel Hospital

Dear Mr Knappett

We are very sorry to read of the feedback that you have provided in relation to a recent visit that your daughter made to the Minor Injuries Unit (MIU) at Sir Robert Peel Hospital, Tamworth.

Please be assured that your feedback has been shared with the senior staff of MIU.

If you wish for us to look into the concerns that you have raised, please would you kindly contact the Patient Advice & Liaison Service (PALS) at Queen’s Hospital, Burton on 01283 593110 or via email at pals@burtonft.nhs.uk the service is available between the hours of 9.00am – 4.30pm, Monday – Friday.

Many thanks

PALS Office

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