"Dreadfull"

About: Chippenham Community Hospital

I went with a very painful toothache, when called by the dental nurse they held the door open for me and looked at the floor as I passed. No greeting or acknowledgement whatsoever. When in the surgery the nurse went and sat on a stool and stared at the wall, leaving me standing. I seated myself in the chair, still nothing said.The dentist eventually asked me the problem and looked in my mouth,tapped a few teeth next to the problem area and then said a few things which i didn't really hear as the dentist was behind me and seemed to be talking more to themself than me. When i asked about the pain i was prescribed antibiotics and asked to leave. The most unpleasant visit to a dentist I have ever had!

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Responses

Response from Chippenham Community Hospital

Thank you for taking the time to tell us about your experience and we are sorry to hear we did not meet your expectations. We take concerns seriously and are keen to investigate and take action as appropriate. In order for us to do this, please contact our Patient Advice and Liaison Service by emailing PALS.Wiltshirehealthandcare@nhs.net or calling 0300 123 7797 with full details of your concern.

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