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Forgotten patient.

Story from nhs.uk

"Forgotten patient."

As a whole I have always received great care from this hospital however in recent months It seems I have been forgotten about regarding follow up appointments. Impossible to speak to anybody regarding this issue whilst my symptoms worsen. The hospital is clean and accessible and the staff are polite, caring and efficient and every doctor I've met with has been extraordinarily helpful. It seems that it is just the 'processes' that are going a miss.

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Responses

Response from King Edward VII 7 years ago
King Edward VII

Submitted on 21/09/2016 at 16:03
Published on nhs.uk on 22/09/2016 at 02:30

Hello,

Thank you for your posting. We are sorry to see that follow up appointments have not been kept and your symptoms are worsening. Can you contact me in order to discuss this further? With more detail, we will be able to provide a full response. Alternatively, you could contact your local Healthwatch organisation for assistance. Contact details can be found on our website. www.berkshirehealthcare.nhs.uk

Yours Sincerely,

Trevor Lyalle

Patient Advice & Liaison Service

Berkshire Healthcare NHS Foundation Trust

Tel: 0189605027 e mail:bht@berkshire.nhs.uk

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