"poor communication between nursing staff and..."

About: Luton & Dunstable Hospital / Older people's healthcare

although occupational and physio staff were brilliant in relation to motivation and communication with patients. Nursing staff appeared to only interact at medication times.

On ward 18 I found the nursing staff in general unhelpful at meal times and toileting

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Responses

Response from Luton & Dunstable Hospital

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given.

We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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