"Unprofessional pre assessment department"
About: Sunderland Royal Hospital Sunderland Royal Hospital Sunderland SR4 7TP
I was initially given an appointment at Washington spire hospital but due to the nature and complexity of my needs I was transferred to Sunderland hospital. I was given a date for my operation over a weekend and it was arranged the week before admission to attend the pre assessment department. What an awful and degrading Experience!
Before the assessment was undertaken I was effectively told that the operation would be cancelled due to the complexity of my needs. Needs which were known prior to the assessment, the nurse who undertook the assessment was rude, patronising and I left feeling like I had been treated like a child. Whilst I was having my bloods taken the nurses were shouting over the closed curtains about some poor guy who was having his tongue removed and how sad it was due to him only being young. A completely inappropriate conversation and unprofessional behaviour. What a nightmare Experience!