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My recent visit

Story from nhs.uk

"My recent visit"

About: Leicester Royal Infirmary / Accident and emergency

My elderly mother (end of life care) had a nasty fall as a consequences had a head injury, taken to A&E.

I was told there were no bedpans available when I requested for one.There were not enough wheelchairs available to bring her to taxi. I have to wait for long time. I asked few staff to get me one. I was told that priority given to in patient. I believe that elderly should be looked after promptly and enough resources should be available.

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Responses

Response from Leicester Royal Infirmary 7 years ago
Leicester Royal Infirmary

Submitted on 11/10/2016 at 17:45
Published on nhs.uk on 12/10/2016 at 02:30

Dear reviewer, thank you for taking the time to review Accident & Emergency at Leicester Royal Infirmary and we are sorry to hear of the difficulties you encountered with regards to your mother's care.

In order to help improve our service and respond acordingly we would be grateful if you would email communications@uhl-tr.nhs.uk with your mother's name, address and hospital number and a member of our team will be in contact with you. Again our sincere apologies for any inconvenience experienced.

Kind regards, Communications Team, Leicester's Hospitals.

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