"Neurology outpatients is a shambles"

About: Colchester General Hospital / Neurology

Now, I gave a glowing review before, but since I have been an outpatient I have had nothing but trouble with this hospital. I had the initial problem and was admitted on 17th Dec last year. I stayed in for 2 weeks and was discharged on 31st Dec. I had my first follow up MRI on 24th Feb and got the results of that back on 7th July. Great timing everyone! I had my second follow up MRI on 10th August and only through my hassling have I finally got half a result today (20th September). I have contacted PALS numerous times, who have been as helpful as a chocolate fireguard, I have chased my GP who has failed to call me back on at least 2 occasions and I have had unreturned calls from the neurologists PA. I just want the PA's email address as I am unable to call during work hours and obviously, those are the only hours they work.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Colchester General Hospital

I am very concerned to read your comments.

Please contact one of our patient experience team members on 01206 742881 who would be more than happy to help.

Kind regards

Tammy Diles

Head of Patient Experience

  • {{helpful}} of {{total()}} people think this response is helpful