"Phlebotomy services are getting better"
I have been a regular user of the phlebotomy services here for a number of years due the the medication I take requiring regular testing.
The thought of visiting the clinic used to fill me with dread wondering how long I would have to wait. Its a take a ticket and wait for your number system. Previously it would take on average 3 or more minutes for the number to tick to the next person and I would often have to run back to the car park to extend my parking time.
The are still queues of around 20 - 30 people when it first opens but the average time for the number to tick seems to have come down a lot and now takes maybe a minute and a half. Still room for improvement but heading in the right direction at least.