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Care Opinion

appointment 20/09/16

Story from nhs.uk

"appointment 20/09/16"

About: Good Hope Hospital / Haematology

Had a review of my CCL at 10.00am.The staff from reception, blood test and doctor were pleasant and clearly professional and well organised. I left this clean and tidy department feeling very reassured that my health condition was in the safest of hands. Thank you Onclogy department for your making my visit pleasant and reassuring

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 01/12/2016 at 17:05
Published on Care Opinion at 17:06

Dear fopey

Thank you very much for your kind comments about the Haematology/Oncology Department at Good Hope Hospital.

Im so pleased to read that you found the doctors, nurses and clinic staff to be pleasant, professonal and organised, as well as the department being clean and tidy.

I will ensure that your feedback is highlighted to the Clinical Director for Haematology/Oncology, as well as the Matron who will communicate your comments to all of the team who work very hard to support our patients throughout their hospital journey. Feedback such as yours gives our staff a great boost!

I hope this is acceptable and once again thank you for taking the time to provide your feedback, it is very important to us.

Kind regards

Marie Helebert

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