"Acute medical centre"

About: Queen Elizabeth Hospital (Birmingham)

I am appalled with the AMU part of this hospital the lack of communication between staff and patients is the worst I have ever known. Having being admitted from A n E to which was fantastic care to the let down of this area is beyond me. Really don't blame the staff but blame the processes in place to deal with this part of the service. I had to go through everything again what about my notes that had been scanned. There are patients who are waiting for beds and waiting for bloods FOR 8 hours such a lack of communication. Would not recommend anyone to attend the AMU. A big plea to powers that be sort out this absoutley shocking service.

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback about your care and treatment at the Queen Elizabeth Hospital Birmingham. We are disappointed to hear that your experience has not been positive so far. The senior staff responsible for this area are keen to make direct contact with you to discuss your concerns in more detail and try to put things right. If you are still an inpatient please ask to speak to the Matron or Senior Sister, alternatively please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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