"AMU Discharge Process Chaotic"

About: Good Hope Hospital / Accident & emergency

I was admitted to resuscitation a few days ago and spent the night there simply because there were no beds. At 11am the next morning a bed was available in AMU and I was moved there. Everything was first rate especially the nurse who was leading the team in the bays I was in. However, I was subsequently discharged and sat on a bed that, I assume, would have been in demand by others based on my experiences, and had to wait 2 hours whilst the discharge letter was typed. In the end, I left without it simply because I could not believe it could not have been mailed to the GP electronically and also because it looked to be another hour or so before I would get out. I really did think everything on AMU was first rate but at the point you know you can go home, and I expect there is some administration to sort, you really do think someone will have put a bit more thought around how to free off the beds more quickly. This is not a complaint but it was a really frustrating end to some really hard and dedicated nursing care from some very committed and supportive and friendly and caring nurses. Someone needs to fix the broken process.

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