"fracture clinic please answer the phone"

About: Whipps Cross University Hospital / Trauma and orthopaedics

You really need more staff to do simple things like answering the phone. I am waiting for an appointment at the fracture clinic having been referred 19 days ago.

Tried calling to see if they had received the referral but no-one answers the phone and no one returned my call. at present I have no idea whether or not I will be seen as your main outpatient appointments don't have any record of a referral.

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Responses

Response from Whipps Cross University Hospital

Thank you for sending us your feedback. We are very sorry that no one has returned your call. We would like to discuss this with you in further detail - please can you provide us with more information so that we can look into this for you. Please contact our PALS Team on 020 3594 2040 or by email pals@bartshealth.nhs.uk so that we can help you.

Kind regards

Barts Health NHS Trust

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