"Lack of communication...toilet unclean ..."

About: Queen Elizabeth Hospital (Birmingham)

Well firstly I am unhappy with being messed about i has been waiting over 6 hrs on c.d u for medication. Then for me to be woken up at 12am to be moved beds 2 doors up then again at 3am to be moved to ambulatory care wich I do understand beds need to be made available but how I was woken was unacceptable to wake with 3 members of staff chuckling round my bed "oh sorry love were moving you" ??? Oh so that's funny how you have not nicked my door or even woke me in a respectfully manner. Now on ambulatory care after being told on c.d.u I would see a dr early hours of the am to be referred to gynaecology outpatients and to be told what happens next I am still sat her at 12.50 and not herd a single thing had my pain killers and anti sickness the Dr also said he was uping my coding dose to 60 but as you can imagine iv had jo1 cone back to me ...also at 1 point I asked if I had been prescribed any pain relief to then be told no so then having to take my own personal medication ...when I got moved beds twice the roster was also dirty to point when I went in bathroom with white towel on floor was brown!! I feel I have had ta rubbish experience yet again this is not the 1st time either I have put in written complaints but don't think they have been passed on.

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback about the care you are receiving in our hospital.

We are very disappointed to hear that your experience so far has not been a positive one. We would like to speak to you directly as soon as possible so that we can try to put things right. If you are still an inpatient in the hospital, please ask to speak to the Matron or Senior Nurse as soon as possible as they will be keen to come and listen to your concerns. Alternatively, please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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