"Excellent all round service"

About: Leicester Royal Infirmary / Ear, Nose and Throat

I was sent to the ent clinic on the 6th September by my gp on a 2 week referral I have been suffering with constant ear infections for over 9 months it got to the point were my gp thought I had a cancerous growth in my left ear, I saw a Consultant in the head / neck clinic what a lovely person I found them to be they explained there was no cancer after removing a painfully cist and told me they would be writing to another doctor as there were still problems. My only concern is that I was sent a letter telling me to book a appointment to see them first time I rang I was told there would be no appointments until December so

I decided to ring a few days later they updated my details and said they had sent my referal back to the ent clinic for them to sort out, I have rang this morning at. 11.25 spoke to a lovely person on the telephone who managed to find me a appointment for 24th October at 2pm I thought I would get a much earlier appointment but got told to ring every day to see if any cancellations were available as I am still in a lot of pain and suffering vertigo why is there such a long waiting list ? Why did the booking office send back to ent clinic ? I am a memenber of staff who is currently on sick with severe ear problems, I was very happy with the overall service but trying to get a early appointment was not good.

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Response from Leicester Royal Infirmary

Dear reviewer, thank you for taking the time to review ENT at LRI.

On contacting the service for comment we have been advised that once the patient is seen by the head and neck consultant and there is no suspected cancer the patient is taken off the 2 week referral route. Thereafter they are booked on to a general ENT clinic if required.

Unfortunately ENT are having difficulty booking patients in a timely manner because of capacity issues in the department, however the team are aware of these difficulties and are in the process of making changes to their system and shortly should be running at full capacity.

We can only apologise for the long waiting times.

We are pleased that overall you are happy with the level of servie and care you have received and hope that your ongoing treatment is succesful.

Best wishes, Communications Team, Leicester's Hospitals.

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