About: Hereford County Hospital / Accident and emergency

How can this A and E keep going. I was advised to go by our local district nurse after a visit. Turned up to be told there is going to be a long wait, this is difficult when in urine retention and not having a pee for 16 hrs. So another 3 hrs later I saw I doctor who said you should had called your district nurse. After a lengthy explanation the doctor said that they were very busy and would have to wait I was sent back to the waiting room. As we walked past the nurse desk in AE pointed called me a time waister, we decided to go to Worcester was seen straight away 4 hours of emergency surgery and 16 days in hospital. This would not have happened if the doctor had catherterised me in Hereford.

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Response from Hereford County Hospital

On behalf of Wye Valley Trust I would like to thank you for taking the time to provide us with your valuable patient feedback.

I shall be passing your comments on your experience to the A&E Department.

Could you please contact the Patient Experience Team on 01432 372986 who would be most happy to speak to you regarding this.

With all kindest regards.

Patient Experience Team.

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