"Do they actually have any patients?"

About: Bmi - Goring Hall Hospital

I called 6 times this morning to be directed to the wrong department 4 times - including a clinical room where a consultation was taking place. The 5 time i was given a number which wasn't part of Goring Hall but some poor unsuspecting member of the public. i eventually got through to the department i needed & was told my referral hadn't been received despite being sent electronically 4 weeks previously, whilst i was actually in the consultation room. I was made to feel this was my fault it had happened.

I amazed anyone actually gets any treatment if this morning is any indication of the way things are run.

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Response from Bmi - Goring Hall Hospital

Dear Patient,

My sincere apologies for the unsatisfactory experience you have had this morning.

Can I help?

If you call me on 07921265153 I would like to investigate and get the situation right for you.

Kind Regards,

Una Palmer.

Executive Director

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