"Easier to contact the dead"
Posted by Graham Booth
I have no complaint about my visit to the hospital and the advice I received but the switchboard services could be improved considerably. I have tried on numerous occasions to contact the appointments switchboard about my follow-up appointment. On some occasions, I have been invited to leave a message on an answerphone but no-one ever replies. On other occasions, I wait on the line while being told that my call is important when the line suddenly goes dead and I have to start all over again. Going to a hospital is always a slightly stressful experience and this does nothing to improve the situation.