"A&E"

About: Royal Stoke University Hospital Royal Stoke University Hospital Stoke-on-Trent ST4 6QG

Posted via nhs.uk 7 years ago

Visited A&E yesterday evening with elderly parent everything as expected,but found drink vending machine and water dispenser not in operation. Simply things that have got to be provided when waiting for up to 2-3 hours.

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Royal Stoke University Hospital

Submitted on 20/09/2016 at 16:46

Published on nhs.uk on 21/09/2016 at 02:30

Thank you for taking the time to comment on your recent experience in A&E. I am so sorry that the vending machine and the water dispenser were out of action. I have forwarded your comments to both the Matron for Facilities and the Matron for A&E to ensure this has been rectified and, where possible, does not happen again.
With best wishes
Rebecca Smith, Quality Improvement Facilitator: Patient Experience.

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