"Horrendous treatment!"

About: Greater Manchester West Mental Health NHS Foundation Trust

I don't know where to start with this review. I was put in junction 17 for a year. I had to wait a while to get a bed and was told I would get better once there. Instead, whilst in there developed a second illness (anorexia) instead of recovering from the first (ocd).

They doctor tried to put me on a medication which made me shake and when I refused to take it, threatened to inject it. My weight reduced by 3 stone to 6 1/2 stone during my admission and I was transfered to and from general hospital as they didn't have the facilities to tube feed. When I did eventually managed to eat, one member of support' worker commented -"you're not anorexic, just look at you shovelling that down" I missed out on a levels whilst in here as staff stopped me going on leave to college. I feel I was mistreated and other patients were too. I was allowed on unsupervised leave and brought in disinfectant for 3 months and burnt my skin with no member of staff noticing. I watched people self harm, and attempt suicide as they had minimal suport from staff. I was barely allowed to see my family and when I did, the visits were supervised.

I wain't allowed soap or tissues and staff use to use the ones my mum had brought in for themselves instead of giving them back to my mum. The alarms were always going off as no one had any support and restraint was the first option instead of the last. I feel people in junction 17 are mistreated and that something needs to change. If you have a choice, i wouldn't recommend going in the hospital to anyone. It is like a nightmare. I was eventually transfered (for the fifth time) to a half decent hospital which means I have been treated and can now live a normal life.

The staff here had no clue and the 'support' staff offered no support at all. I would actally like to complain about my treatment here.

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Responses

Response from Greater Manchester West Mental Health NHS Foundation Trust

We are extremely sorry to hear that you were unhappy about your experience of care at our Junction 17 unit in Prestwich. We are concerned about the information you have provided and would welcome the opportunity to find out more about the issues you have raised.

Please would you email communications@gmw.nhs.uk with your contact details? Alternatively, you may wish to contact the Customer Care Team on Freephone 0800 587 4793 / land line (0161) 350 0600 or by emailing: customercare@gmw.nhs.uk. Opening times: Monday to Friday: 9am – 5pm.

Thank you for taking the time to provide feedback about our services.

Yours sincerely,

Tim McDougall

Deputy Director of Nursing, Greater Manchester West Mental Health NHS Foundation Trust

0161 358 1651