"Unclean, unorganized and understaffed"

About: Friarage Hospital Site / Accident and emergency

Sadly our experience of the A&E dept is very poor indeed. The understaffing is clearly not the fault of working staff there, but there appears to be a complete lack of organization for those who are. The standard of cleanliness in the waiting area is appalling- we've seen cleaner public toilets. There was also a distinct lack of compassion or basic understanding of my wife's condition which was clearly genuine. There seemed to be more attention given to apparent drunks and druggies who'd turned in after an afternoon session. My advice is don't go there unless you're desperate and on deaths door.

Story from NHS Choices

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Response from Friarage Hospital Site

Good afternoon

Thank you for leaving comments on the NHS Choices Website regarding the care and treatment afforded to your wife recently in the Accident and Emergency Department at the Friarage Hospital, Northallerton.

I am very sorry for your and your wife’s recent negative experience in A&E at the Friarage Hospital in relation to issues with care and treatment, cleanliness and staff attitude.

Please contact me on the number below to discuss taking these issues further through the Patient Advice and Liaison Service (PALS) or the formal complaints route, otherwise please be assured that Senior Managers for the relevant area will be briefed on your comments and the members of staff concerned will be made aware of the feedback received from you.

Thank you again for your comments, and please accept my apologies that the care and treatment provided to your wife recently at the Friarage Hospital, and the environment in the A&E Department did not meet your expectations.

Kind regards

Margaret Robinson

IG and Patient Safety Advisor

Quality Assurance and Academic Directorate

Patient Advice and Liaison Service

The Murray Building

The James Cook University Hospital

Marton Road



Tel no: 01642 854807

Email: margaret.robinson@stees.nhs.uk

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