"Fabulous care"

About: The James Cook University Hospital

My husband was admitted to JCUH on 13 July, originally onto ward 8.

He had surgery on 1 August and then had stays on HDU, ICU, HDU again and thenWard 7.

A total on 9 weeks in hospital.

During this time the care he received from surgeons, doctors and nursing staff was exceptional.

Far beyond our expectations and always in a polite and courteous manner.

The support we received as a family was amazing and we cannot thank everyone enough for their dedication.

The cleanliness of all the wards was superb.

The ward hostesses were extremely helpful . Thank you to all concerned in his care.

Story from NHS Choices

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Responses

Response from The James Cook University Hospital

Good morning

Thank you for your kind comments left on the NHS Choices Website expressing gratitude for the care and treatment recently afforded to your husband at The James Cook University Hospital, and for the support your family received from staff.

I am very pleased that your husband’s inpatient episode was such a positive experience.

It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to contact the Trust.

I will ensure your kind comments are passed to Senior Managers for the relevant areas, so the members of staff concerned are made aware of the positive feedback received from you.

It may interest you to know the trust welcomes nominations for the Trust’s annual ‘Nightingale Awards’ which, once a year, recognises the important contribution nurses and midwives make to patients and their families on a day-to-day basis.

Forms to nominate nurses and midwives for a Nightingale Award are available from the Director of Nursing’s office on 01642 854344 or by emailing val.fothergill@stees.nhs.uk

For further information or if you wish to nominate staff for either of these awards, please visit online at www.southtees.nhs.uk/about/awards

Thank you again for your kind words.

Kind regards

Margaret Robinson

IG and Patient Safety Advisor

Quality Assurance and Academic Directorate Patient Advice and Liaison Service The Murray Building The James Cook University Hospital Marton Road Middlesbrough

TS4 3BW

Tel no: 01642 850850, x53725

Email: margaret.robinson@stees.nhs.uk