"Wasting time"

About: Eastbourne District General Hospital / Accident and emergency

My partner was admitted to hospital 5days ago with excruciating back pain . After waiting in a corridor for over 2hours he was eventually seen in A&E.He was then left pretty much unattended for 6hours until he was then moved to the overnight ward next door.He was then stuck there waiting to be sent to the Conquest hospital in Hastings where they have an orthopaedic ward so he can actually get treatment rather than just being drugged up and left in pain.He never got to see the pain management team during the whole of his stay.I really was shocked at how much this hospital has deteriorated.Apart from a few caring members of staff the care was lacking. I know the NHS is under pressure but the truth is it is just not good enough.

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Response from Eastbourne District General Hospital

Dear Kim

We're concerned to read about your partners experience with the A&E Department at Eastbourne DGH. Please be assured we take your comments very seriously, and in the first instance, have forwarded your posting to the Clinical Lead and General Manager for Urgent care to review and act upon.

We would like an opportunity to speak with you (or your partner) so that we can apologise in person, but also so that we can look into what happened in more detail, and provide you with an explanation.

As a Trust, we value all feedback from patients and their families, good or bad. Feedback is an important way we monitor services, so that we can share good experiences with staff, and learn from poor experiences.

If you or your partner would like to speak to us, you can do so by contacting our Patient Advice & Liaison Service (PALS).

PALS are a confidential service who liaise with Trust staff on your behalf. They can put you in touch with the General Manager in A&E.

They can be contacted on 01323 435886 or by email at: esh-tr.PALSE@nhs.net.

Thank for taking the time to provide feedback and please accept our sincere apologies for the fact that your experience was poor on this occasion.

We hope you feel able to contact us.