"Procedures being cancelled"

About: Aberdeen Royal Infirmary / General Surgery

(as the patient),

I am extremely distressed and disappointed with the treatment I have received over the last week or rather not received. I was originally booked in for keyhole surgery on for a liver biopsy. I arrived at 2pm as arranged after a lengthy wait I was taken in to a room only to be told the keyhole procedure was not going ahead because a radiologist had suggested a ultra scan biopsy which they thought would be a safer option. This had been decided during a morning meeting why no one called me to let me know this I have no idea. I was sent home being told the ultra sound scan would be scheduled over the next 10 days. As you can imagine I was very distressed as was my family I was told back in July I have a 7 x 5 growth and more than 6 weeks later we still do not know what we are dealing with. I arrived home to a call from the consultant to say I was booked in for the ultra sound scan two days later at 8am ward 501. Arriving at 8am I was told there wasn't a bed for me and was being admitted to 301. On arrival at 301 I had blood taken and told the biopsy would be at 2. 45 I was taken down at 2. 15 only to be told my blood had coagulated and the procedure could not go ahead. Once again I was being sent home. I refused to go as I wanted this procedure done once and for all. The registrar informed me they would carry out the biopsy the next again day, again this was cancelled due to 2 emergencies. Surely after waiting more than 6 weeks for a biopsy I am an emergency. I am now home again waiting for a call/letter as to when the procedure will be done. I really want some answers as to why this is taking so long to get the biopsy done!

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Response from Linda Oldroyd, Nurse Consultant Patient Safety and Experience, NHS Grampian

Dear Ally Senior

I am very sorry indeed to read about the difficulties you have encountered in getting the care and treatment you need from NHS Grampian. I can well understand your distress and disappointment. It must be very frightening to have to wait and to have all of these changes of plan. I can sense that you feel you are not in control of what is happening around you and that you are at the mercy of other people’s decisions. I would hope that you would be fully involved in decisions about your care, which is how things should be in NHS Grampian.

I will make sure that the service involved knows about your feedback and your situation. If you would like us to look into your case more closely we can do so if you contact me with your details. I do of course understand if you would rather not do this. In any case I will ask the service to post a response on Patient Opinion. In the meantime if I can help at all, please do get in touch. I can be contacted on 01343 567900 or by email at loldroyd@nhs.net

I hope that you hear good news soon.

Kind regards,

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