"Service knows better than my GP"

About: Worthing Hospital / Rheumatology

My GP referred me to a named consultant for a specific reason.First of all I was told by the appointments team that I was allocated to see a physio after I called to ask when my appointment would be.I pointed out my GP had referred to a named doctor.Was given the run around by several departments who did not answer my questions.I spoke to PALS who completely misunderstood my query.I then self referred to physio as no appointment was forthcoming and I was in a lot of pain.I was told by the physio that the issue was too complex for self referral and I needed to see a consultant.Weeks later I receive an appointment for a different consultant to the person my GP had specified on their referral letter.Obviously the admin staff know more about my health than my own doctor or maybe I have been 'shoe horned' in to an available appointment to meet some meaningless target.I wait with bated breath for the outcome.Following the submission of this review I will get the usual contact PALS response.I won't bother with that.I think we have all come to know that our local hospitals are not fit for purpose.

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Response from Worthing Hospital

Thank you for your post from which we were sorry to hear of the difficult time you have been experiencing since your GP made the referral and we apologise for the understandable frustration this has caused.

The referral process is laid down by the local commissioners for health services in this area and we would be happy to look into what happened to your referral if you would contact us again.

We appreciate that you have not had a positive experience of the PALS department but we have forwarded your message to the team so that they are aware of your situation.

As this site is anonymous we cannot investigate or help you via this site but if you would like to contact us on 01903 285032 we will do our best to investigate your circumstances and ensure when you are seen at our Trust, it is a more satisfactory experience for you.

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