"They’re perfect!"

About: City Health Care Partnership CIC / District nursing

(as the patient),

I have been receiving post-operative care from the district nursing team in Hull. They are absolutely perfect- I can’t fault them at all. They’re visiting me everyday to dress my knee and they are so respectful and kind. We are just trying to make the visits less frequent but I should continue to benefit from their care for another couple for weeks.

There have been three different nurses who’ve come out to me- all of whom have had exactly the same approach. They treat me the way I would treat clients at work, there is respect on both sides. It’s the first time I’ve experienced treatment from district nurses and I can honestly say they’re perfect. I am so pleased

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Responses

Response from

Dear Chat750

Many thanks for placing your posting on the Patient Opinion website. It is always a pleasure to receive such positive comments and we will try to ensure that the staff concerned are made aware of these. If you would be good enough to contact our Patient Advice and Liaison Service, it would help us to identify which District Nursing Team to forward your compliment on to. PALS may be contacted by email: pals@hullpct.nhs.uk or by telephone number (01482) 335409. Alternatively, you may prefer to post a further message on the Patient Opinion website.

NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and are very grateful that you have taken the time to post your opinion on the website.

If you would like to become more involved in decisions about local health care, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email your.nhs@hey.nhs.uk or telephone 01482 675165.

Thank you once again for taking the time to provide us with your views on local services.

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Response from City Health Care Partnership CIC

Thank you very much for your feedback, it is always excellent to hear when someone has received a quality level of care.

We run a seven day week service through the District Nursing Team so as you have experienced, patients can often see more than one person and it is excellent to see that this has in no means affected the consistency and quality of care you that have received across the 3 District Nurses you have seen.

We will pass your feedback onto the nursing team directly and wish you well for the rest of your recovery.

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