About: Royal Berkshire Hospital / Trauma and orthopaedics Royal Berkshire Hospital Trauma and orthopaedics RG1 5AN
This relates to an appointment I had to discuss my test results and the next steps regarding treatment. I had chosen Henley in the "choose and book" system for my outpatient care, but admin staff took it upon themselves to relocate the appointment to the Royal Berkshire without checking with me or telling me why. When I got there for the appointment, they were running over two hours behind schedule but they did not bother to volunteer this information until I eventually asked, and even then they downplayed the extent of the delay. My eventual appointment was a fifteen minute consultation, including nothing that could not have been done over the phone. Including the waiting and travelling, this took over five hours of my time.