"Accident and Emergency reception staff"
About: Kettering General Hospital / Accident and emergency Kettering General Hospital Accident and emergency Kettering NN16 8UZ
Posted by Robin
After attending a and e today I was shocked at how rude the reception staff were.
The first two sat behind their desk with faces like they had just eaten a sour lemon.
Wouldn't have hurt them to smile or be polite.
My son then has his X-ray and we return to 2 further miserable looking individuals who would make a funeral look like a birthday party.
Very rude rude again when speaking to me.
Also, the layout of the new a and e is not fit for purpose.
Any more than two people and staff can't get past.
No wonder they look miserable.
I get they it can be frustrating dealing with people and their problems but that's their job.