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Personal clean and safe

Story from nhs.uk

"Personal clean and safe"

About: Salford Royal / Accident and emergency

Thank you SR for excellent care in Emergency Assessment Unit of daughter suspected of having a stroke, her confusion, head pains and inarticulacy making us all worried. MRI scan showed no stroke, and doctor could not explain the cause, though we told him she was 11 weeks pregnant. Googling the subject of migraines and pregnancy gave us the logical link between both - hormonal changes and body in overdrive can lead to migraines. Neurologist excellent and reassuringly saw bigger picture; thankfully no (costly) second MRI scan or earlier suggested lumbar puncture and longer stay in SR. Learnt that SR has no maternity ward/obstetrics maybe why doctor missed the link of early pregnancy and migraines?

Nursing staff mega-excellent. Love the shops in hosp for eating, reading and writing needs. And a Royal Mail post box.

Felt it is a positive environment.

Thank you NHS and thank you Salford Royal for prompt care and follow up of daughter's scary condition. You were marvellous.

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Responses

Response from Salford Royal 7 years ago
Salford Royal

Submitted on 20/01/2017 at 15:15
Published on nhs.uk on 21/01/2017 at 01:38

Dear suwi23

Thank you for taking the time to tell us about your time in our Emergency Department, I am glad to read of your satisfaction and that the staff were able to give you and your daughter helpful advice and reassurance.

We would be happy to share this with the team, if you could contact our PALS service, we can ensure that your comments reach all who were involved in her care. The PALS team can be contacted on 0161 206 2003 or via email to pals@srft.nhs.uk between the hours of 08:30 and 16:30, Monday to Friday.

Thank you.

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