"My concerns were not listened to"

About: Huddersfield Royal Infirmary / Clinical haematology

(as the patient),

I went to the Huddersfield Royal Infirmary last week for a blood test. They asked me to roll up the sleeve of my right arm so I explained that I have Parkinson's and that my right arm shakes especially when extended. "That's all right love, it doesn't matter we can still get it" they said to me. Even though I was thinking that wasn't what I meant, I was scared the needle would move about as I couldn't keep still enough and it would hurt me, I let them continue. (What is it about hospitals and thinking I should do as I’m told?)

They took the sample from my right wrist (the shakiest bit of my arm and right over the bone). It hurt abominably and I am now covered in bruises right round my wrist. I think some medical personnel ought to listen more to a patient's concerns rather than making some people like me feel patronised. I also think they should make sure they have understood what any concerns are actually about.

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Response from NHS Calderdale

Posted on behalf of Calderdale & Huddersfield NHS Foundation Trust.

Thank you for taking the time to give valuable feedback on the services provided by Calderdale & Huddersfield NHS Foundation Trust. Our PALS team would be happy to help you take your comments forward and they can be contacted on either 01484 342128 or 01422 22417 if you would like to progress this further.

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