"They will make you worse before they help you..."

Communication between staff, and communication with patient's care and information is appalling. The staff are constantly changing, most staff leave and are replaced regularly, making it incredibly difficult to form a proper patient-therapist relationship, almost impossible. This also continually makes it incredibly difficult to make any real or lasting progress. I have been involved with this service for 4 years, and have made very little progress as a result of staff's unreliability, and apparent unwillingness to offer me substantial therapy and services. I absolutely would not recommend anyone with mental health problems to rely on this service. It is in desperate need of improvement with staff, services, and the rotational changes of important staff.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Northumberland, Tyne and Wear NHS Foundation Trust

Thank you for taking the time to raise this concern and sorry to hear of the experience. To allow us to ensure the correct service can respond to your concerns would it be possible for you to let us know which service you were referring to? You can do this by emailing: PatientExperience@ntw.nhs.uk

Thank you again for taking the time to leave feedback - we do appreciate all feedback we receive and we hope that we can help to address the issues you have raised.