"Utterly Useless (for urgent dental care )"

About: Royal Liverpool University Dental Hospital

The "triage " person couldn't identify the swelling on my face which had distorted my face so badly, the paramedics tested me for a stroke ."It's symmetrical " they said .Er , no it isn't .I lifted up my swollen lip and tried to show them my abcess , which was throbbing like mad .They couldn't see that either.

Despite being sent from Urgent care ,I was told that they might see me.If they did ,I would only get a treatment plan from the dentist for my own dentist to carry out .I was 75 miles away from my dentist as my daughter was having a high risk pregnancy ,and there were questions over the baby's health too , hence I was in Liverpool when my dental problem struck.I made the decision to leave and not sit around for hours on the off chance they would see me and give me a" plan.

" If you are in need of urgent help I wouldn't recommend coming here .It is ,as another poster said , a true customer service free zone .

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Response from Royal Liverpool University Dental Hospital

Thank you for your comments. We are sorry to hear that you didn’t have a good experience in our Dental Hospital. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151 706 4903/4908/4909 or via PALS&complaints@rlbuht.nhs.uk.