"Very disappointed"

About: Queen Charlotte's Hospital / Maternity

I had a bad experience in the labour ward.... With mid wives are very not welcoming and in th post natal ward with busy nurses......As a first time mum no help was given.....on breastfeeding feeding and general help on my health and taking care of the baby....I've seen second time mum on the same ward looked after better...

Story from NHS Choices

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Response from Queen Charlotte's Hospital

Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience in the Labour Ward and the Post Natal Ward at Queen Charlottes Hospital.

Patient Advice and Liaison Service (PALS) has passed on your comments to the senior service managers and would like the opportunity to discuss your concerns further.

We would encourage you to contact PALS on 0203 313 0088 or email pals@imperial.nhs.uk

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