About: Moorfields Eye Hospital (City Road) Moorfields Eye Hospital (City Road) London EC1V 2PD
My partially sighted cousin was shown into an unlit surgery and asked to state the card that was being held up. Once the light was switched on the nurse apparently seemed very tired in the way they walked.
At reception my cousin was asked to fill in a form!!
At Moorfields where everyone attending has a sight problem.
We both thought it was unbelievably ridiculous!! The receptionist was unable to help because their writing would be recognised and held my cousin's hand to circle the answers. My cousin is self conscious enough with her sight problem without having to do this in front of other people. 'How likely are you to recommend this hospital to friends and family' - another unbelievably ridiculous question. We were in Moorfields with most patients told to go there, not Disney World. We don't feel that enough respect was given to the patients. My cousin felt so belittled that the thought of tearing up the card and posting it in the box came to mind.