"Excellent care received from staff on C2..."

About: Russells Hall Hospital

Both of our sons have autism which complicates most aspects of daily activities . Our eldest son was recently admitted to C2 for a surgical procedure .

The staff were friendly and welcoming and had a true understanding of a child with special needs . The trust has an allocated learning disability nurse who was amazing ! They were able to pre plan our sons care with the surgical team and staff on the ward . This level of team work and cummunication between specialities resulted in a very stress free experience for our son and us. Our son had a positive experience which will make future visits much easier !

We used the service on C2 again for our second son who needed a blood test . Antime slot was allocated which ran to time and the play therapist was amazing ! The staff once again were friendly and we felt they had a true understanding of our sons needs ! The children's services at RHH for children with additional needs appears to be greatly improving and as regular service users we are very grateful ! Thank you for all those involved in taking such good care of our sons !

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Responses

Response from Russells Hall Hospital

Thank you, Hayley, for posting feedback about your sons' experience of our Children's Ward. It is wonderful to hear that you were pleased with the care and treatment your eldest son recently received and that our Learning Disability Liaison Nurse was there to support you along the way. Communicating with our patients and their families and keeping them well informed is so important to us so it is great to hear that this was your experience.

We are also pleased to hear that you were impressed with the care you received during your youngest son's visit to C2 for a blood test and that our play therapists were able to help put your son at ease.

We have passed your lovely comments onto the team.

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