"Gynaecology department"

About: New Cross Hospital / Gynaecology

I have had numerous dealings with this hospital for the treatment of an on going condition Iv had for the past 7 years. I have severe endometriosis which has meant I find it bordering on impossible to receive help or advice from my GP always being told 'you need to speak to your consultant.' Although I appreciate I can not have a consultant at the end of the phone every time I come up against a problem, when I have scheduled 6 month follow up appointments I expect these appointments to be honoured by the consultant. Three times now I have been told my appointments have been 'cancelled' I have been to the hospital this afternoon only to be told my consultants appointments for today have all been cancelled! Without notice! Meaning not only have I lost time at work, I once again have no answers! It was bad enough that I had an MRI scan and waited almost a year for the follow up appointment. I am appalled by this service, a service for which I have duly paid for my entire working life. I am at a total loss as to what to do next. I have to give credit where credit is due in that every time I have had surgery at new cross the ward staff have gone above and beyond. It seems the failures lie in the general appointments and consultant departments, I get the feeling they just do what they want. I will have to now pay £250 to see a private consultant to get the answers I need. I'm so disappointed and upset, I will now be seeking a re referral to a different hospital and a different consultant.

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Responses

Response from New Cross Hospital

Thank you for taking the time to post your comments relating to your patient experience at our hospital.

I am sorry for any distress that this matter has caused.

To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further.

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement

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