"No respect"

About: Tees, Esk And Wear Valleys NHS Foundation Trust

I have had a lot of dealing with this organisation over 4+ years but have not received the help I need. The receptionist shout at you telling you to repeatedly " calm down" even though I am just talking but your not allowed to complain about this even to pals. Nobody wants to know they can talk to you however they want because your the one with a mental health problem so nobody is going to listen to what you have to say. Nobody want to know what you have say so they can do and say what they like. I have no way of getting the help I need which is putting my life at risk and there is nothing I can do about it. This organisation do not care about a person's life.

Story from NHS Choices

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Response from Tees, Esk And Wear Valleys NHS Foundation Trust

We are very sorry that you’re unhappy with the experiences you have highlighted when accessing our services. It is extremely important to us that our patients are treated with respect and dignity by all our staff. The Trust is committed to providing quality services and any issues raised are taken seriously and addressed wherever possible. We would like to look into this further on your behalf but are unable to do so without knowing which service you are referring to. Should you wish us to do this please contact Corinne Aspel, Senior Nurse Patient and Carer Experience on 0191 333 3566 or by e mail corinne.aspel@nhs.net