"Shocking service"

About: NHS 111

(as a parent/guardian),

We rang 111 to discuss our 16 week old baby. They told us we would get a call back from out of hours and it wouldn't take too long. 2 hours later we rang 111 again to explain we still hadn't had a call back. They said they would request again for us. 6 hours later and we are still waiting.

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