"My Mum's experience"

About: King's Mill Hospital / Older people's healthcare

(as a relative),

After my mum's damage was catalogued someone visited her from Kingsmill in Newark hospital. Her heels are still healing. This stressed her because she couldnt recall the date and the person. claimed they didnt know who it was that moved her in the night as they only had initials. Come on Kingsmill. Surely you keep records of who is wandering ward with dementia patients locked in on the 5th floor? Your claims that you cant find who needs retraining are ludicrous. My mum can say what happened to her, the other patients can't. What kind of vulnerable patient protection do you have? Why does my mums competence in recalling the event weeks later have any weight? Victim bullying comes to mind. Sherwood hospital Mansfield Kingsmill if you don't admit responsibility what will stop it happening again. This whole incident has been summed up as my mum was too confused to take her medication. Parkinsons nurse learn from this, warn patients that they need company when they go without medications. Ambulance and carer make sure the patient can reach medication, fluid and food when you leave them!

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Responses

Response from King's Mill Hospital

Thank you for taking the time to leave your comments, feedback from patients and their families and carers is important to us as we strive to improve the service we provide. You raise a number of concerns and it is important to us that we address these so it would be useful to discuss them in detail with you. Please could you contact our Patient Experience Team on 01623 672222 or email:pet@sfh-tr.nhs.uk

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Update posted by dougla12 (a relative)

I feel frustrated that I could not be with my mum for the interview with the Kingsmill person or the meeting about future care due to car breakdown. I feel my mother was let down by so many in the system:

Postponing medication for parkinsons when patient lives alone without warning

GP too busy to visit vulnerable patient who has spent a night on the floor

Carer making sure patient is hydrated, has food and medication within reach

warden going on holiday and not arranging cover other than emergency button cover

Kingsmill making sure Parkinsons patients get moving as quick as possible and swollen feet are raised

kingsmill getting patients to use comode or move towards using toilet rather than sitting in pad until there is a puddle on the floor

kingsmill check patients condition regularly not just tick they are fine. The damage was not recorded until 10am 2 days later. The physio mentioned it the day before to me

Kingsmill train night staff in how to use slip sheets to move patients during the night

kingsmill make sure staff are signing in properly initials followed by printed name

daughter (me) before urging my mum to get up for food and drink should have checked she had taken medication and when my mum complained of rough handling in the night checked out her body for damage. Writing down my mums account so that she had it to aid memory, she found recalling what happened 3 weeks later very stressful

positives: whoever discovered the damage Kingsmill at 10am on the Tuesday needs a medal. They did their job. They reported it in her medical notes despite the inconsistencies with 6am. Thank you

Newark: Thank you for getting my mum back on her feet. She was terrified on ward 52 surrounded by patients at the end of their lives and locked in 5 floors up. You have got her moving again especially the physio. Her plateau will be lower than before, her confidence will take time but you were caring.