"Emergency and Urgent care shops"

About: Hillingdon Hospital / Accident and emergency

My visit to the emergency and Urgent care unit was the worst experience ever. It is like you visit a cheap shop with three counters. Your life depends on the decision made in these little cubicles. They first pass you to urgent care and if you satisfy the doctor he/she may send you to emergency department which means, wait four hours extra.

You see patients in the waiting area with canola in their hands and cloths stained with blood. No hygiene care, proper ventalation syatem and luck of professionals. It does not look like an hospital, but it definitely looks like a grocessary shop. NHS needs an urgent review of this hospital before it is too late. Demolish the urgent care and not waste money on too many nurse asseassessments. Instead add more doctors and proper monitoring sytem for doctors. Use advanced technology for queing system. Please close theses

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Hillingdon Hospital

We are very sorry to hear of the poor experience you had within the Urgent Care Centre. Our aim is to provide an effective service for all our patients and I apologise in this instance we have not achieved this.

Thank you for taking the time to share your experience with us, it is always valuable to hear where we can improve.

I would like to assure you that we take patient satisfaction very seriously and your feedback has been shared with the management and staff for reflection and consideration for future learning and practice improvement.

If you would like to discuss your concerns further please contact the Service Manager via: jenny.walker2@nhs.net

With thanks

Senior Management team.

  • {{helpful}} of {{total()}} people think this response is helpful