About: Burnley General Hospital / Urology

(as the patient),

The unit at Burnley is good from the patients point and their relationship with the nurses. I don't think the management is very good for acting on points that the patients let them no when filling out questionaire forms also there isn't a renal doctor on hand most of the time. The renal doctors often change the patients medication without informing the patient which can be very frustrating. I don't think the dieticians at the unit arent very good either, if want any information from them it can the weeks before they give you the advice you want.

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Response from Melissa Almond, Patient Experience Facilitator, East Lancashire Hospitals NHS Trust

Many thanks for your comments regarding your experience of the Urology Department at Burnley General Hospital and thank you for taking the time to provide your feedback.

I am sorry to hear of the difficulties you have experienced and will ensure that your comments are brought to the attention of the teams concerned.

If you would like to talk through your visit to us with one of our Patient Experience team so we can further understand the issues you have, we would really value this so that we can try to improve things for every patient visiting our hospitals and services. You can contact me Melissa Almond on 01254 734087 or alternatively you can email me on melissa.almond@elht.nhs.uk or at patientexperience@elht.nhs.uk

If you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Kind regards

Melissa Almond

Senior Patient Experience Facilitator

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