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Hospitals worked well together during recent stay

Posted By Reassured patient 41

"Hospitals worked well together during recent stay"

About: Queen Elizabeth University Hospital Glasgow / Spinal injuries unit University Hospital Hairmyres / Neurology University Hospital Monklands / Trauma & orthopaedics

(as the patient),

I arrived at A&E in early September displaying symptoms consistent with a spinal injury. The staff at Monklands hospital quickly and thoroughly investigated my symptoms and took me to ward 10.

During the night the staff were in touch with the Queen Elizabeth hospital to gain advice and further assessment. I was left feeling reassured by the way the two hospitals worked together at a time when I was naturally very anxious.

I was transferred to ward 64 in the Queen Elizabeth where I was given the scan I required and support and guidance to help me become more mobile. One week after admission I was transferred back to Monklands where I was again assessed and given a bed in ward 16. The staff there were great in supporting me and kept a check that the necessary things were happening to ensure I was able to get home as quickly as possible.

The staff in Monklands facilitated me visiting Hairmyres hospital to attend a prior arranged appointment with the neurologist. This doctor listened to all the information I gave him and gave me details of what was wrong and a website that would help me with further information. He ensured that his diagnosis was available to the staff back at Monklands as soon as possible that day.

I am now home and doing well thanks to the way these three hospitals worked together.

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Responses

Response from Gwen MacIntyre, Senior Nurse for the Care of the Elderly, University Hospital Hairmyres, NHS Lanarkshire 7 years ago
Gwen MacIntyre
Senior Nurse for the Care of the Elderly, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 15/09/2016 at 10:30
Published on Care Opinion at 16:53

picture of Gwen MacIntyre

Dear Reassured patient 41,

Thank you for your kind feedback, I am delighted that the lines of communication were clear and helpful to give you assurance over your care pathway.

As you are aware in this world of growing technology and information sharing, we can sometimes have too many people and departments involved in a patient's journey.

I'm therefore delighted we were able to provide you with not only person centered care but across a variety of Hospitals and indeed Health boards.

I'm pleased to hear you are recovering well and wish you a speedy recuperation.

Kind Regards

Gwen

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Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 7 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 15/09/2016 at 20:12
Published on Care Opinion on 16/09/2016 at 11:54

Dear Reassured patient 41

Thank you for taking the time to post on Patient Opinion. I am pleased to read that whilst your were in the care of staff in Ward 64 in the Queen Elizabeth University Hospital that you felt you were given the correct guidance and support. I would also like to echo the comments of Gwen about how different Health boards can work together for a positive outcome.

I will ensure your kind words are shared with the staff. They will be delighted to receive positive feedback from you.

I am pleased to hear that you are now home and doing well.

Best wishes
Lisa

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Response from Graeme McGibbon, Service Manager for Surgical Services, University Hospital Monklands, NHS Lanarkshire 7 years ago
Graeme McGibbon
Service Manager for Surgical Services, University Hospital Monklands,
NHS Lanarkshire

Submitted on 16/09/2016 at 08:12
Published on Care Opinion at 09:35

picture of Graeme McGibbon

Dear Reassured Patient 41

Thank you for taking the time to provide feedback on your recent hospital stay.

The staff will be very pleased to hear your comments and the positive outcome from your treatment.

I will ensure this is passed on to them.

Best wishes for your ongoing recovery

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