"Colonoscopy Procedure"

About: Bishop Auckland Hospital

As can be seen from the ratings given above my experience in Ward 20 could not be faulted. There was a pre op briefing several days in advance of the actual colonoscopy when it was possible to ask questions about any part of the procedure that might be unclear. On the day itself there was another thorough preparatory briefing which helped to calm any worries about what was about to occur. The doctor and their team were, as was expected, very professional at all times but they were also friendly, kind and reassuring. The ancillary staff maintained the friendly and helpful atmosphere throughout my visit and the refreshments provided were exceedingly welcome. I am most grateful that the whole experience went so smoothly. Thank you to all concerned.

Story from NHS Choices

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Response from Bishop Auckland Hospital

Thank you for providing feedback on your recent experience of Ward 20 at Bishop Auckland Hospital.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Ward Manager to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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