"ENT outpatients with consultant and their staff."

About: Warrington Hospital / Ear, Nose and Throat

I had an appointment at Warrington ENT yesterday with the consultant. I felt that the consultant did not listen to me - in fact their back was turned as they busily typed away at their screen. The consultant made a very quick judgement on my diagnosis. The fact that the consultant told me I would have permanent tinnitus as if they were telling me I needed a simple filling.

Such was their manner. I found the consultant rather sinister in that they smiled all the way through the very short consultation as they delivered their diagnosis and was rather sarcastic when I told them that I was so scared of the noises in my head that I'd gone to A&E. Thankfully the staff in A&E at the Countess of Chester know to treat patients with dignity and respect unlike the staff of this Warrington Hospital department. If I was a nurse and I saw a patient in floods of tears sat in the corridor waiting for a hearing test, I would perhaps ask her if she was ok. Then if that same patient is sat in audiology with earphones on with tears running down her face, I would check she was not in distress. Not one member of the staff team in ENT or audiology acknowledged my very obvious distress. The sour faced, miserable and uncaring nurses in that department need some training in a caring attitude. I never want to step foot in that department again and it has put me completely off Warrington Hospital. My GP has told me to complain in writing and I will.

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Responses

Response from Warrington Hospital

We are really sorry to hear about your experience. Please can you contact our Patient Experience Team, so that we can understand more about what has happened and ensure it does not happen again. Either email - patient.experienceteam@whh.nhs.uk or call 01925 662281.

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