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Annoying wait for follow up appointment

Story from nhs.uk

"Annoying wait for follow up appointment"

About: Solihull Hospital / Ophthalmology

Having had a cataract procedure three weeks ago I was surprised not to have had a follow up appointment , I have just rung the ophthalmology dept and I understand there is a backlog due to staff sickness ? I hate to be negative because I have had an excellent experience at this hospital, but it is very frustrating , it must be for the excellent staff as well having to explain to people? It may sound flippant but I swim on a regular basis and I am nervous of swimming until my eye has been checked?

Anyway I am very grateful to have my eyesight restored and all staff are so pleasant and patient so I guess I will have to wait along with all the others!

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 25/11/2016 at 11:06
Published on Care Opinion at 16:10

Dear Anonymous

Thank you for taking the time to provide your feedback about your patient experience in our Ophthalmology Department. I am sorry to learn that after receiving excellent treatment for your surgery, that you have been disappointed with a delay for your follow up.

I will ensure that your post is highlighted to the Ophthalmology Management Team so that they are aware, and if you would like to contact me directly on 0121 424 0808 or by email: marie.helebert@nhs.net this will enable me to obtain some more information from you and try and secure your follow up appointment.

I hope this is acceptable and I look forward to hearing from you.

Kind regards

Marie Helebert

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